Refund policy
Return and Refund Policy
1. Overview
We want you to love every product you receive.
If something isn’t right, we’ll do our best to make it right.
Please note that many of our products are fulfilled by third-party suppliers through our drop shipping partners. Because of this, certain items may have specific return or refund terms. Always refer to the product page or any linked policy documentation before making a purchase.
2. Eligibility for Returns
To qualify for a return or refund:
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The request must be made within 14 days of delivery.
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The product must be unused, unopened, and in its original packaging.
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Items must be returned in the same condition you received them.
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Proof of purchase (order number or confirmation email) is required.
Non-returnable items include:
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Personal care items that have been opened or used (e.g. skincare, cosmetics, brushes, applicators).
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Digital products or downloadable content.
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Gift cards or promotional items.
3. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, contact us immediately at [support@popvine.shop].
Please include:
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Your order number
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Photos or video evidence of the issue
We will review your claim and, if approved, arrange a replacement or refund at no additional cost.
4. Refunds (if applicable)
Once your return is received and inspected:
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You’ll receive an email notification about the approval or rejection of your refund.
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If approved, a refund will be processed to your original payment method within 5–10 business days.
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Depending on your bank or payment provider, processing times may vary.
Shipping costs are non-refundable unless the return is due to our error (e.g. damaged, defective, or incorrect items).
5. Exchanges
We currently do not support direct exchanges.
If you wish to replace an item, please request a return and place a new order for the replacement product.
6. Supplier-Specific Policies
Some products may fall under supplier-specific return and refund terms.
These policies may differ based on:
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Product type (e.g. skincare vs. beauty tools)
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Hygiene standards
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Supplier location or logistics partner
Please review any linked policy documentation on individual product pages.
If you’re unsure, contact our team before purchasing.
7. Contact Us
For return or refund requests, please email [support@popvine.shop] with your order details. Include “Return Request” or “Refund Request” in the subject line for faster support.