Shipping policy

Shipping Policy

Last Updated: [28.10.2025]

Welcome to [Your Store Name].

We aim to deliver beauty and wellness products worldwide with transparency and reliability. Please read our Shipping Policy carefully to understand how and when your order will arrive.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Processing times may vary based on product type, supplier location, and order volume.

  • Orders placed on weekends or public holidays will be processed the next business day.

You will receive a confirmation email once your order is placed and a tracking email once it ships.

2. Shipping Times and Methods

Because we use a dropshipping fulfillment model, products may ship directly from our global suppliers — including warehouses in the U.S., Europe, and Asia.
This means items in the same order may arrive separately and on different dates.

Estimated Delivery Times:

Region Estimated Delivery
United States 7–15 business days
United Kingdom & Europe 7–20 business days
Canada 10–20 business days
Australia & New Zealand 10–20 business days
Rest of World 15–30 business days

Please note that these are average estimates. Delivery times may vary due to customs inspections, carrier delays, or other unforeseen logistics factors.

3. Tracking Your Order

Once your order ships, you will receive a tracking link via email.
Tracking updates may take 2–5 business days to appear as the package moves through international logistics networks.

If tracking information does not update after 7 days, please contact our support team at [support@yourstore.com] for assistance.

4. Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by your local government.

  • These fees are not included in the product price or shipping cost.

  • The customer is responsible for paying any applicable customs fees upon delivery.

  • We are not responsible for delays caused by customs clearance procedures.

EU and UK customers benefit from the Consumer Rights Directive and distance selling regulations, ensuring transparency and fair treatment in all transactions.

5. Shipping Costs

Shipping fees are calculated at checkout and may vary by:

  • Delivery destination

  • Product weight and dimensions

  • Supplier location

We occasionally offer free shipping promotions, which will be clearly stated on eligible product pages or at checkout.

6. Split Shipments

If your order includes multiple products from different suppliers, you may receive:

  • Multiple tracking numbers

  • Separate deliveries

This allows faster delivery of certain items without waiting for the full order to be ready.

7. Lost or Delayed Packages

We take all reasonable steps to ensure successful delivery, but occasionally packages may be delayed or lost in transit.

If your order hasn’t arrived within:

  • 30 business days (domestic) or

  • 45 business days (international)

please contact us at [support@yourstore.com].
We’ll investigate with our logistics partners and arrange a replacement or refund if your parcel is confirmed lost.

8. Wrong or Incomplete Address

Customers are responsible for providing accurate and complete shipping information. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.

If you realize your address is incorrect, please contact us within 12 hours of placing your order. Once shipped, we cannot modify the delivery address.

9. Restricted Destinations

Some countries or regions may have restrictions on the import of certain products. We reserve the right to cancel orders that cannot be legally shipped to certain destinations. You will be notified and refunded in such cases.

10. Contact Us

For all shipping-related questions or concerns, please reach out to:
Email: [support@yourstore.com]
Address: [72 Loop Street, Cape Town, 8001]

Our support team operates Monday–Friday, 9 AM–5 PM (local time).

11. Updates to This Policy

We may update this Shipping Policy from time to time to reflect changes in logistics, supplier networks, or legal requirements. The latest version will always be available on this page.