Terms of service

Terms of Service

Last Updated: [28.10.2025]
Welcome to [PopVine] (“we”, “us”, “our”).

These Terms of Service (“Terms”) govern your use of our website, services, and products. By accessing or purchasing from [https://popvine.shop/], you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, please do not use our website.

 

 

1. Eligibility

You must be at least 18 years old (or the legal age of majority in your jurisdiction) to make a purchase or use our services. By using this site, you confirm that all information you provide is true, accurate, and complete.

 

 

2. Products and Services

We operate as a dropshipping retailer, offering a range of beauty, skincare, and wellness products supplied by third-party partners.

  • Product descriptions, images, and pricing are provided in good faith but may vary slightly due to supplier updates or display differences.

  • We reserve the right to modify, discontinue, or change pricing of any product or service without prior notice.

  • All offers are subject to availability.

 

 

3. Orders and Payments

When you place an order, you agree that:

  • You are responsible for providing accurate billing, shipping, and contact details.

  • Payment is required at the time of purchase through our approved payment gateways.

  • We reserve the right to cancel or refuse any order suspected of fraud, misuse, or policy violation.

All transactions are processed in [CAD] unless otherwise stated.
Prices may include or exclude applicable VAT, GST, or sales tax, depending on your region.

 

 

4. Shipping and Delivery

We ship globally through our network of fulfillment partners.
Estimated delivery times are displayed at checkout but may vary by supplier, customs, or logistics delays.

We are not liable for delays beyond our control, including natural disasters, postal issues, or border regulations.

 

 

5. Returns and Refunds

Please refer to our [Return and Refund Policy] for detailed information.

In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order, except for products that are sealed for hygiene reasons (e.g. cosmetics, skincare) and have been unsealed after delivery.

 

 

6. Privacy and Data Protection

Your personal data is handled in compliance with:

  • EU General Data Protection Regulation (GDPR)

  • California Consumer Privacy Act (CCPA) and other applicable U.S. privacy laws

We collect only necessary information to process orders, improve our service, and communicate with you. Please review our [Privacy Policy] for details on data collection, storage, and your rights.

 

 

7. Intellectual Property

All content on this website—including text, graphics, logos, images, and product data—is the property of [PopVine] or its content suppliers.

You may not reproduce, distribute, or modify any part of the site without express written consent.

 

 

8. User Conduct

By using our website, you agree not to:

  • Use the site for unlawful or fraudulent purposes

  • Interfere with or disrupt the website or its systems

  • Post or transmit malicious code or misleading information

  • Impersonate another individual or entity

Violation of these terms may result in suspension or termination of access.

 

 

9. Third-Party Links and Services

Our website may include links to third-party websites or services.
We are not responsible for the content, policies, or practices of these third-party platforms. Your interactions with them are governed by their respective terms and policies.

 

 

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

  • Our total liability for any claim shall not exceed the amount you paid for the product or service in question.

These limitations apply under both U.S. and EU consumer frameworks, except where prohibited by mandatory law.

 

 

11. Dispute Resolution

  • EU Consumers: You may use the Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/.

  • U.S. Consumers: Disputes shall be governed by the laws of the State of [Insert State], without regard to conflict of law principles.

You agree to resolve any dispute through binding arbitration or small claims court rather than in general court, where permitted by law.

 

 

12. Termination

We reserve the right to terminate or suspend your account and access to our site if you breach these Terms or misuse our services. Termination does not affect any obligations incurred before the date of termination.

 

 

13. Updates to These Terms

We may revise these Terms periodically. Changes take effect immediately upon posting on this page. Your continued use of our site after any update constitutes acceptance of the revised Terms.

 

 

14. Contact Information

For questions or concerns regarding these Terms, please contact us at:

Email: [support@popvine.shop]
Address: [72 Loop Street, Cape Town, 8001]
Phone: [+27716869332]